At PRITHARI GLOBAL (OPC) PRIVATE LIMITED, we are committed to providing our customers with high-quality event management accessories and excellent service. If you are not fully satisfied with your purchase, we offer a straightforward return and refund policy to ensure your confidence and convenience.

Returns

  • Eligibility:
    Items eligible for return must be unused, in their original condition, and in the original packaging. Products that are damaged, altered, or used will not be accepted for return.
  • Return Request:
    To initiate a return, please contact our customer service within 7 days of receiving your order. You can reach us at:
    • Email: info@prithariglobal.com
    • Phone: 9119142479
      Our team will provide you with instructions and the return address.
  • Return Shipping:
    Customers are responsible for the cost of return shipping unless the return is due to a defect or error on our part. We recommend using a trackable shipping service to ensure the safe return of the product.

Refunds

  • Processing Time:
    Once we receive your returned item and verify its condition, your refund will be processed within 5-7 business working days.
  • Refund Method:
    Refunds will be credited back to the original payment method used during purchase. Please allow additional processing time as per your bank or payment provider.
  • Non-Refundable Items:
    Certain items may not be eligible for refund due to hygiene or safety reasons, or as specified at the time of purchase. Please check the product details or contact us for clarification.

Exchanges

  • Currently, we do not offer direct exchanges. If you wish to exchange an item, please return the original product for a refund and place a new order.

Damaged or Incorrect Items

  • If you receive a damaged or incorrect item, please notify us within 48 hours of delivery with photographic evidence. We will arrange for a replacement or refund at no extra cost.

Contact Information

For any questions, concerns, or to initiate a return, please contact us:

  • Address: J19: No. 211, 1st Main, 7th Block, Koramangala, Bangalore – 560047, Karnataka
  • Phone: 9119142479
  • Email: info@prithariglobal.com

We are dedicated to ensuring your satisfaction and will work promptly to resolve any issues.